Education complaint process at the Faculty of Fine and Performing Arts
Do you have a complaint about your education? The Faculty of Fine and Performing Arts has, together with the Student Union (SKFM), developed the following description of how you should proceed.
The Faculty of Fine and Performing Arts has a Code of Conduct that defines the attitude we have towards each other and what behaviour we can expect from others with the aim of achieving a good working and study environment. The Code of Conduct is a tool for dialogues about treatment within the Faculty and is used when new employees and students are introduced.
The Code of Conduct reads:
We who are active at the Faculty of Fine and Performing Arts:
- follow the Lund University’s core values.
- treat one another with consideration and respect.
- contribute to a positive and inclusive work and study environment.
- show consideration for each other’s differences and opinions.
- develop our shared organisation together.
- report shortcomings and wrongdoing in the workplace and the study environment.
- follow laws, ordinances, internal rules and policies.
List of Rights
If you, as a student, have complaints regarding education at undergraduate and graduate level, you have the right to present these to us. Your views and criticism are an important part of the work to improve the faculty's activities and procedures.
If you have been subjected to discrimination or harassment, you can find information on how to proceed with your case here: Harassment and sexual harassment (LU)
Your rights and obligations as a student at Lund University are described in the List of Rights. It deals with, for example:
- study environment
- course syllabus and schedule
- tests and examinations
- degree projects
- course evaluation
Another important document is the curriculum, which governs the content, structure and examinations of the programme.
Education complaint process
If you have a complaint concerning your education, you should first contact the teacher or course coordinator concerned. You can also get support from a student representative or the student union. Most complaints are resolved this way.
If the matter cannot be resolved by contacting the teacher or course coordinator, the complaint will be redirected within the organisation; primarily to the administration, director of studies and thereafter to the head of department.
If the matter can not be resolved at institutional level, the faculty's dean can be contacted at %20studentklagomal [at] kanslik [dot] lu [dot] se (studentklagomal[at]kanslik[dot]lu[dot]se). The last instance for students' complaints at Lund University is the university's vice chancellor, who handles cases which cannot be resolved at Faculty level.
Student complaints that become cases must be registered at Lund University and thus become a public documents.
Support from Student ombudsman and Student Union
Lund University has a student ombudsman to whom students can turn for support and assistance. The student ombudsman is not part of the university administration but an independent party whose role is to support and guide the student unions and students in these matters.
You can also obtain support and advice from SKFM, the Student Union at the Faculty of Fine and Performing Arts.
If you wish to remain anonymous in your complaint, you should contact the student ombudsman or Student Union. Support from a student representative or Student Union does not require membership of a student union.
Please note that the above procedure does not cover the following cases:
- Cases involving discrimination or harassment.
- Complaints regarding the physical study environment, student centre, practice rooms and other matters not related to the content of the programme.
- Matters relating to Chapter 12 of the Higher Education Ordinance: eligibility assessment and admission, suspension of studies, deferment of the start of studies, credit transfer of previous studies, request for exemption from educational elements and application for a degree.
- If decisions in these matters are unfavourable to the applicant, the applicant can appeal to the Higher Education Appeals Board. Information on how to do this is provided in connection with the decisions.
- Disciplinary cases, which must be handled by the Vice-Chancellor/Disciplinary Board.
Read more about cheating, disruption and harassment at Lund University